MMFP follows a straightforward customer service policy. I want you to be thrilled with your stationery! If you are unsatisfied in any way, please contact me.
In the event of an error on my end, I'll fix it asap, no questions asked.
If you’re unhappy for any reason, I’ll work with you on a solution.
While I am committed to customer satisfaction, I do have some specific cancellation and return policies for certain cases. Those instances can be found below.
CUSTOMER APPROVED ERRORS
I cannot accept returns or process refunds due to errors on approved proofs (e.g. typos), regardless of where the error originated. While I do my best to call attention to any errors I may see during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs.
Should you find an error on your stationery, please contact me. I offer a discounted reprint and complimentary rush service for customer approved errors. Please note that complimentary rush is not available for letterpress orders and standard processing times apply.
If your printed stationery does not match your approved proof, please contact me immediately and I will reprint the affected pieces free of charge.
PRINTED COLOR VS SCREEN COLOR
I am unable to accept returns because your printed stationery does not match the colors you see on your screen. This is because all monitors and screens display color differently and may not accurately represent how your order will print.
If you are concerned about color, I highly recommend ordering a sample set. Sample sets include printed color charts which show all ink options and represent how the color will look on the final printed product. My free wedding invitation sample includes color charts.
If for some reason you do not like the colors you chose, please contact me. I’ll be happy to work with you on a discounted reprint.
CANCELING AFTER APPROVAL TO PRINT
Should you need to cancel or make a change after print approval, please contact me asap. Depending on whether your order has gone into production, I may be able to cancel it and process your refund less the design costs.
If your order is in the process of printing, I may be able to stop it midway and recover some of the costs for a refund. If your order has completed the printing stage, I will not be able to cancel, refund, or accept a return on the order.
RETURNING CUSTOM STATIONERY
Custom printed stationery is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.
Custom printed stationery includes wedding invitations, enclosures, envelopes, liners, programs, menus, thank you cards, place cards and save the dates.
If your sample was damaged in transit, or you received the wrong sample, please contact me and I will send a replacement.